Before sending a bug report, please check:
- Bug vs. feature request:
Is it really a bug / error (actual result is different from expected result according to the documentation)
or is it a feature request (something you would like to see in the future).
- Is the error reproducible?
If the error has occured once, only, we cannot debug.
- Did you follow the instructions on our homepage?
Please double check for typos or syntax errors.
- Did you read our troubleshooting guide
- Often something does not work because it is a consequential error of another error. According to the troubleshooting guide: Please reduce your source code by commenting out non relevant program lines. Then check again if the error persists
I the problem still exists, please report a bug using our helpdesk tool:
If this is your first usage of our ticketsystem, we need to setup an account for you. Please send us your ordernumber and e-mail adresss (the one you have used when purchasing) to firstname.lastname@example.org and we will setup an account for you asap.